Spingranny Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and Ceshiroza SRL, the company that operates Spingranny under gaming licence ALSI-202408027-FI2 issued by the Gaming Board of Anjouan, Union of the Comoros. This agreement governs account registration and use, deposits and withdrawals, bonuses and promotions, responsible gambling tools, and dispute resolution. By accessing or using any part of the Spingranny service, you confirm that you have read, understood, and accepted these terms in full. If you do not accept these terms, you must not use the service.

About us and licensing

Spingranny is operated by Ceshiroza SRL, a company registered in Costa Rica, which also holds the Anjouan gaming licence referenced above. The licence covers casino, live casino, and sportsbook including esports under a single authorisation, meaning one account and one set of rules apply across all product verticals. These Terms and Conditions are governed by the laws of Costa Rica, and any dispute is submitted to the exclusive jurisdiction of Costa Rica. Spingranny operates within a wider network of casino brands running a shared platform; sister brands include LiraSpin, Savaspin, Rockyspin, and others, each operated under a separate corporate entity.

Account registration and eligibility

You must be at least 18 years of age to register an account, and we reserve the right to request proof of age at any time. Only one account per person is permitted; duplicate accounts sharing the same name, address, email address, IP address, phone number, payment instrument, or device are not allowed and may be closed. You must provide accurate and complete registration information, and you are required to update that information promptly if it changes. We reserve the right to refuse registration or close an existing account where these eligibility conditions are not met, where we suspect fraudulent activity, or where continued operation of the account would breach applicable law. Identity verification is required before any withdrawal is processed, and verification checks may be repeated when a new payment method is added to the account.

Deposits and withdrawals

We accept deposits by Visa, Mastercard, bank transfer, SEPA, Skrill, Apple Pay, Google Pay, Revolut, Paysafecard, Neosurf, and a range of cryptocurrencies including BTC, ETH, LTC, DOGE, SOL, and XRP, as well as regional methods such as Interac and PIX where available in your country. The minimum deposit is approximately €20, varying by country and payment method; the full list of methods available to you is displayed in the cashier after registration. The minimum withdrawal is €50, rising to €120 depending on your country of residence and the method used. Casino-side withdrawal processing takes up to 72 hours, with most withdrawals processed within 24 business hours after approval; bank transfers then require up to a further 5 business days, while approved crypto withdrawals clear within minutes of release. Withdrawals above €10,000 are paid in monthly instalments capped at €10,000 per instalment until the full amount is settled. Daily, weekly, and monthly withdrawal limits apply and vary by Loyalty Rank; your current limits are displayed in the cashier. Withdrawals are returned to the same payment method used for the corresponding deposit, and deposited funds must be played through at least 3 times before a withdrawal can be processed.

Bonuses and promotions

Each promotion carries its own specific terms, published on the relevant offer page, but the following standard rules apply across all casino bonuses unless an individual offer states otherwise. The default wagering requirement is 40x the bonus amount, with a reduced requirement of 35x applying to the HighRoller reload bonus; sportsbook bonuses carry a 5x wagering requirement. The maximum permitted bet while a bonus is active is €5 (or 10 CAD, 10 AUD, 5 CHF), and this limit applies to doubled bets after a round and to purchased bonus rounds. Winnings generated from a bonus are capped at 5x the bonus amount, and winnings from free spins are capped at €50 or local equivalent. Game contribution towards wagering is as follows: slots contribute 100%, buy-feature rounds 50%, live roulette and blackjack 10% each, and table games, instant win, scratch cards, live games, and originals contribute 0%. Bonuses are valid for 14 days from crediting, with Welcome Package bonuses valid for 7 days; any bonus balance and associated winnings remaining at expiry are forfeited. Only one bonus may be active at a time, and we reserve the right to cancel a bonus and any winnings derived from it where we determine that the bonus has been used in a manner consistent with advantage play, collusion, or other forms of abuse.

Responsible gambling

We provide deposit limits, loss limits, session time limits, time-out periods, and self-exclusion as account-level tools, all accessible directly from your account settings. Full details of each tool, including how to activate self-exclusion, are set out on our dedicated Responsible Gambling page, linked in the site footer. Self-exclusion requests are processed promptly upon receipt, and no promotional communications are sent to a self-excluded account.

Dispute resolution

If you have a complaint, contact our support team in the first instance via live chat or by email at [email protected] ; routine queries are handled within minutes and written complaints receive a response within one business day. Where a complaint is not resolved at first contact, it is escalated to a manager and you are kept informed of its status throughout the process. If a complaint remains unresolved after internal escalation, you may refer the matter to an independent dispute resolution body, a relevant gaming authority, or the Gaming Board of Anjouan as the licensing regulator. Server logs constitute the reference record in any dispute concerning game outcomes or transaction history.

Changes to terms

We reserve the right to amend these Terms and Conditions at any time, with notice provided by email to your registered address or by a notice posted on the site prior to the changes taking effect. The effective date of any revision is stated at the top of the updated document. Continued use of the Spingranny service after the effective date of a change constitutes your acceptance of the revised terms.