Spingranny Responsible Gambling
Gambling is entertainment. This page sets out the tools built into your Spingranny account, the external organisations you can contact, and how to reach us directly if you need to act on your account. Spingranny operates under a licence issued by the Gaming Board of Anjouan, Union of the Comoros (licence ALSI-202408027-FI2, held by Ceshiroza SRL).
Our commitment
Spingranny operates under the licence of the Gaming Board of Anjouan, Union of the Comoros, which requires us to maintain player protection measures as a condition of that authorisation. Minimum age is 18, enforced at registration and verifiable by document request at any time. Spingranny is not licensed by the UK Gambling Commission and does not hold GAMSTOP integration.
Tools available
Several controls are available directly inside your account, without contacting support.
- Deposit limits: set a daily, weekly or monthly cap from the personal settings section of the cashier. A reduction takes effect immediately; an increase requires a short cooling period before it applies.
- Loss limits: restrict how much you can lose over a defined period, set under Gambling Limits in your account.
- Access-period limits: restrict how long you can access the account within a given timeframe, also found under Gambling Limits.
- Cool-off periods: take a short break from play by setting a temporary access restriction.
- Self-exclusion: found in the Self-Exclusion section of your profile. Triggering it closes and blocks your account immediately, with no support step required. After exclusion, we will make reasonable efforts to prevent a new account being opened under your details.
Note that deposit limits cannot currently be enforced on cryptocurrency deposits. If you use crypto and want a hard cap, contact support directly.
Signs to watch for
These patterns can indicate that gambling has moved outside its intended role.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when not gambling
- Concealing how much you gamble from people close to you
Where to get help
Several independent organisations offer free, confidential support.
- GamCare: gamcare.org.uk, National Gambling Helpline 0808 8020 133 (free, 24/7)
- BeGambleAware: begambleaware.org, National Gambling Helpline 0808 8020 133
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop: gamstop.co.uk (free self-exclusion scheme covering UK-licensed sites)
These services are independent of Spingranny. Contacting them does not affect your account with us.
Contact us
To request self-exclusion, adjust limits, or ask any question about your account, reach our support team via live chat (available 24/7) or by email at [email protected] . For account closure requests specifically, you can also write to [email protected] . Self-exclusion triggered from your profile takes effect immediately, but if you prefer to action it through support, an agent can close the account in the same session.
